Privacy Policy
Last updated:
Introduction
Kiva RV Park & Horse Motel ("we," "our," or "us") operates the website at https://www.kivarvparkandhorsemotel.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. By using our website, you consent to the practices described in this policy.
Information We Collect
Information You Provide Directly
We collect information you voluntarily provide to us, including:
- Reservation requests: Name, email address, phone number, dates of stay, type of accommodation, rig specifications, and special requests.
- Contact form submissions: Name, email address, phone number, subject, and message content.
- Newsletter sign-ups: Email address.
Information Collected Automatically
When you visit our website, we automatically collect certain information through cookies and similar technologies:
- Device and browser information: IP address, browser type, operating system, screen resolution, and device type.
- Usage data: Pages visited, time spent on pages, click patterns, referring URLs, and navigation paths.
- Location data: General geographic location based on IP address.
How We Use Your Information
We use the information we collect to:
- Process and respond to reservation requests and inquiries.
- Send reservation confirmations and related communications.
- Send newsletter updates about seasonal rates, local events, and park news (with your consent).
- Improve our website, services, and user experience.
- Analyze website traffic and usage patterns.
- Measure the effectiveness of our advertising campaigns.
- Protect against fraudulent or unauthorized activity.
Cookies and Tracking Technologies
Our website uses the following third-party services that may place cookies on your device:
Google Tag Manager & Google Analytics
We use Google Tag Manager to manage tracking scripts and Google Analytics to understand how visitors interact with our website. These services collect anonymized usage data including pages visited, session duration, and traffic sources. Google's Privacy Policy.
Google Ads
We run advertising campaigns through Google Ads. Google may use cookies to serve ads based on your prior visits to our website and to measure ad performance. You can opt out of personalized advertising at Google Ad Settings.
PostHog
We use PostHog for product analytics, including heatmaps and session recordings, to understand how visitors use our website and improve the user experience. PostHog data is used solely for internal analytics purposes. PostHog's Privacy Policy.
Managing Cookies
Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or to alert you when cookies are being sent. Please note that some features of our website may not function properly if cookies are disabled.
How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service providers: We use third-party services (email delivery, analytics, hosting) that may process your data on our behalf. These providers are contractually obligated to protect your data.
- Legal requirements: We may disclose your information if required by law, legal process, or governmental request.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate personal information.
- Request deletion of your personal information.
- Opt out of marketing communications at any time.
- Opt out of non-essential cookies and tracking.
To exercise any of these rights, please contact us using the information below.
Email Communications (CAN-SPAM Compliance)
If you sign up for our newsletter, we will send you periodic emails about seasonal rates, local events, and park updates. You can unsubscribe at any time by replying to any newsletter email with "UNSUBSCRIBE" in the subject line, or by contacting us directly. We will process your unsubscribe request within 10 business days.
We comply with the CAN-SPAM Act and include our physical mailing address in all commercial emails.
Children's Privacy
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us so we can promptly delete the information.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our website after changes are posted constitutes your acceptance of the revised policy.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us: